For a heated wrap: Soak gel pack in hot water (not to exceed 113°F/45°C) for 6 minutes. If gel pack expands like a balloon, pack is overheated. Discontinue heating. Let neck wrap stand in the microwave for at least 1 minute (or until you feel comfortable with the temperature) after heating to avoid potential harm to skin.
For a cold wrap: Place the entire wrap in a plastic bag. Put into freezer for 30 minutes before use. Cleaning instructions for gel pack: Rub gently with a damp cloth.
Washing instructions for fabric cover: Machine wash cold separately (remove gel pack). Hang dry. Do not bleach. Do not tumble dry. Cover is 100% polyester.
WARNING: Use with caution when applying a heated neck wrap. Do not apply the gel pack directly on skin. Always cover with the removable fabric cover as extreme temperature may injure skin. Always inspect neck wrap before use. In case of leakage, discontinue use and dispose of neck wrap. Avoid contact with eyes and ingestion. Store out of reach of children. Do not use the neck wrap on sensitive skin. People suffering from nerve damage, circulation problems or paralysis should consult with physician before use. Do not overheat the neck wrap. Heat continuously for a maximum of 1 min; then using 10 second intervals up to a maximum of 2 minutes total heating. Do not heat the neck wrap immediately after taking out from the freezer. Do not store the neck wrap in the freezer. Let stand for one minute after heating is completed. Check the temperature of the neck wrap before applying to skin to insure it's not too hot to apply.